I updated the policy for TERNI’s watch and fine-jewelry business, removing the headwear language and aligning it with the brand’s modern, transparent, handcrafted positioning.

SHIPPING, RETURNS & PRODUCT CARE

SHIPPING POLICY

TERNI offers a curated selection of pre-owned and vintage watches, fine jewelry, and made-to-order pieces.

In-stock watches and jewelry are generally prepared for shipment after payment, identity, and order details have been verified. For fraud prevention and insurance purposes, the billing and shipping addresses must match unless an alternative arrangement has been approved by TERNI in writing.

Made-to-order and customized jewelry is produced specifically for each client. The estimated production and delivery timeline will be provided at the time the quotation or order is approved. Production times may vary depending on material availability, complexity, and craftsmanship requirements.

All domestic watch and jewelry shipments are fully insured, require an adult signature, and are generally shipped using priority or overnight delivery. High-value orders may require additional identity verification before shipment.

TERNI reserves the right to delay or cancel an order when payment, identity, billing, shipping, or fraud-prevention requirements cannot be verified.

INTERNATIONAL SHIPPING

International orders may be subject to customs duties, import taxes, tariffs, brokerage fees, or other charges imposed by the destination country. These costs are the responsibility of the client and are not collected or controlled by TERNI unless otherwise stated at checkout.

The declared value of every international shipment must accurately reflect the full purchase price of the watch or jewelry. TERNI cannot alter the declared value or mark a commercial purchase as a gift.

International customs procedures may delay delivery beyond the original carrier estimate. For information regarding local duties and taxes, please contact the customs authority in your country.

PROCESSING AND DELIVERY TIMES

Orders are processed, shipped, and delivered Monday through Friday, excluding national holidays.

Orders placed on a Saturday, Sunday, or national holiday will begin processing on the following business day.

Delivery estimates begin once an order has completed payment and identity verification. Carrier delays, weather interruptions, customs procedures, and other circumstances outside TERNI’s control may affect delivery times.

Please inspect your package immediately upon delivery. Any visible damage, missing contents, or shipping concerns must be reported to TERNI within 24 hours. Please retain all packaging materials while the matter is being reviewed.

RETURNS — WATCHES AND IN-STOCK JEWELRY

Eligible watches and in-stock jewelry may be returned within seven calendar days of confirmed delivery.

To be eligible for a return, the item must be:

• Unworn and unused

• In the same condition in which it was delivered

• Free from scratches, sizing marks, alterations, damage, or signs of wear

• Returned with all tags, boxes, documentation, accessories, links, and accompanying items

• Returned without having been opened, polished, serviced, resized, engraved, customized, or otherwise modified

Before shipping a return, please email lia@liaterni.com with your order number, item information, and the reason for the return. Returns must be approved by TERNI before shipment. Unauthorized returns may be refused.

Once approved, the return must be shipped within three business days. Return shipping, insurance, and signature confirmation are the responsibility of the client.

Due to the value and nature of watches and fine jewelry, all returns are inspected and authenticated upon receipt. TERNI reserves the right to refuse a return or deduct restoration, replacement, or service costs when an item is returned incomplete, damaged, altered, worn, or in a condition different from the condition in which it was delivered.

FINAL-SALE ITEMS

The following items are final sale and cannot be returned or exchanged unless they were delivered incorrectly or materially differ from the approved order:

• Made-to-order jewelry

• Customized or personalized pieces

• Resized, engraved, or altered jewelry

• Watches modified, serviced, polished, refinished, or sized at the client’s request

• Special-order watches, jewelry, components, straps, bracelets, bezels, or parts

• Sourced watches purchased specifically for a client

• Gift cards

• Items clearly identified as final sale

RETURN SHIPPING

Clients are responsible for arranging secure, fully insured return shipping with adult-signature confirmation.

TERNI is not responsible for returned merchandise that is lost, stolen, misdirected, damaged in transit, inadequately packaged, or shipped without sufficient insurance.

The client remains responsible for the item until the return has been delivered to and accepted by TERNI.

Return instructions and the appropriate return address will be provided with the return authorization. Please do not ship a watch or jewelry item to our showroom without prior written approval.

REFUNDS

Approved refunds will generally be processed within five business days after the returned item has been received, inspected, and accepted.

Refunds will be issued to the original form of payment, less original shipping charges, return shipping charges, payment-processing costs when permitted, and any approved restoration or replacement deductions.

Original shipping charges are non-refundable unless TERNI shipped the incorrect item or the item arrived materially damaged due to an error attributable to TERNI.

International customs duties, taxes, tariffs, and brokerage fees are not refundable by TERNI. Please contact your local customs authority regarding any available duty-reimbursement procedures.

DAMAGED OR INCORRECT ITEMS

In the unlikely event that an item arrives damaged or does not match the approved order, please contact lia@liaterni.com within 24 hours of delivery.

Include your order number, photographs of the item, photographs of the packaging, and a description of the concern. Do not wear, resize, open, service, polish, alter, or attempt to repair the item while the matter is under review.

When TERNI confirms that an error occurred on our part, we will provide appropriate return instructions and reimburse approved shipping expenses.

GIFT CARDS

TERNI virtual gift cards are available in selected denominations and may be delivered electronically to the purchaser or recipient.

Gift cards are non-refundable, cannot be redeemed for cash, and may not be replaced if transferred or used without authorization, except where required by law.

WATCH CONDITION AND DISCLOSURES

Many of the watches offered by TERNI are vintage or pre-owned. Minor signs of age, previous wear, polishing, restoration, service, or component replacement may be present and are part of the individual history of the watch.

TERNI makes every effort to describe the condition, measurements, accessories, and known service information accurately. Unless expressly stated otherwise, water resistance is not guaranteed on vintage or pre-owned watches.

Any reference to originality, period correctness, service history, box, papers, movement, dial, bezel, bracelet, or other components is based on the information reasonably available to TERNI at the time of sale.

TERNI is an independent seller and service provider and is not affiliated with, endorsed by, or an authorized dealer or service center for the watch brands referenced on our website. All trademarks and brand names belong to their respective owners.

WATCH CARE

A mechanical watch is a precision instrument and should be handled with care.

To protect your watch:

• Avoid strong impacts, magnets, extreme temperatures, chemicals, perfumes, and cleaning products.

• Do not expose a vintage or pre-owned watch to water unless its water resistance has been professionally tested and confirmed.

• Make sure the crown is fully closed before any contact with moisture.

• Avoid changing the date during the movement’s restricted date-change period, generally between approximately 9:00 p.m. and 3:00 a.m.

• Have the movement inspected and serviced periodically by a qualified watchmaker.

• Store the watch in a dry, secure location when it is not being worn.

• Keep all boxes, papers, service records, receipts, links, and original components, as they may contribute to the watch’s future value.

Automatic watches may stop when they are not worn and may require winding and time-setting before use. Vintage watches may have different accuracy and power-reserve expectations than modern watches.

JEWELRY CARE

Fine jewelry should be handled carefully and stored separately to prevent scratches, tangling, and impact damage.

Avoid exposing jewelry to perfumes, hairsprays, lotions, chlorine, salt water, household cleaning products, and harsh chemicals. Remove jewelry before swimming, exercising, showering, or performing activities that may place pressure on stones, clasps, chains, or settings.

We recommend periodically inspecting fine jewelry for loose stones, worn prongs, weakened clasps, and other signs of wear.

APPOINTMENTS AND VIDEO CONSULTATIONS

TERNI offers private showroom appointments and video consultations for clients interested in viewing watches, fine jewelry, or discussing a specific piece.

Showroom by appointment only
111 NE 1st Street, Suite 500
Miami, Florida 33132

Hours: Monday through Friday, 9:00 a.m. to 5:00 p.m.

To request an in-person or video appointment, email lia@liaterni.com with your preferred date, time, and the watch or jewelry pieces you would like to review.

CONTACT

Email: lia@liaterni.com
Phone: 561-419-9219

This version can be separated into individual Shopify pages for Shipping, Returns, Watch Care, and Appointments.