Refund policy

At TERNI, every piece is carefully inspected before shipping. Please review your order as soon as it arrives and contact us immediately if there is any issue.

Watches

Watches may be returned within 7 days of delivery.

To be eligible for a return, the watch must be in the exact same condition as received: unworn, unused, unaltered, with all original tags, packaging, accessories, boxes, papers, and security seals intact when applicable.

Returns requested after 7 days, or items that show signs of wear, sizing, damage, alteration, or missing components, will not be accepted.

Jewelry

Jewelry may be returned within 7 days of delivery.

To qualify for a return, the item must be unworn, unused, undamaged, and returned in its original packaging with proof of purchase.

Made-to-Order & Custom Items

All made-to-order, custom, personalized, resized, altered, or special-order items are final sale and cannot be returned, exchanged, or refunded.

This includes custom jewelry, custom watch parts, special sourcing requests, personalized designs, resized rings, and any item made or modified specifically for the client.

How to Start a Return

To request a return, please email us at lia@liaterni.com with your order number and reason for return.

All returns must be approved before being shipped back. Items sent without prior authorization will not be accepted.

Approved returns must be shipped to:

Lia Terni / TERNI Returns
111 NE 1st St Suite 500
Miami FL 33132

Clients are responsible for return shipping, insurance, and any related costs. We strongly recommend using an insured and trackable shipping service. TERNI is not responsible for lost, stolen, or damaged return shipments.

Damages or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us immediately upon delivery at lia@liaterni.com. We will review the issue and work with you to make it right.

Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method, less any original shipping costs, within 5–10 business days. Please note that your bank or credit card company may require additional time to process the refund.

Final Sale Items

The following items are final sale:

  • Made-to-order items

  • Custom or personalized items

  • Resized or altered items

  • Special orders

  • Sale items

  • Gift cards

  • Wedding rings and engagement rings, unless otherwise stated in writing

International duties, taxes, and customs fees are non-refundable.